TinyTí – Return & Refund Policy

Last updated:6th December 2025

Overview
We craft with care. If something’s wrong or doesn’t fit, follow the process below.

1. Eligibility for Return / Exchange

   • Request a return/exchange within 7 days of delivery.

   • Item must be unused, unwashed, in original condition with tags & packaging intact.

   • Non-returnable: sale/discount items, accessories, toys, hygiene-sensitive items, customised/personalised pieces, gift cards.

2. How to Initiate a Return / Exchange

   • Email contact@tinyti.com with: Order ID, product name, reason for return, and unboxing video (for damaged/incorrect items).

   • We review and confirm eligibility, then schedule pickup via our courier (where serviceable).

3. Exchanges

   • Exchanges depend on stock availability. If requested size/style is unavailable, we will issue a credit note or refund.

   • Only one-time exchange permitted per order.

4. Refund Process & Timelines

   • Refunds processed after product passes quality check.

   • Online payments: refunded to original source within 14 business days after approval.

   • COD orders: refunded via bank transfer or credit note.

   • Refunds will not be issued if item shows signs of wear/use, missing tags/packaging, or damage after delivery.

5. Damaged, Defective or Wrong Items

   • Report within 48 hours with photos + unboxing video.

   • We will verify and arrange replacement or full refund.

6. Cancellations

   • Cancel within 12 hours of order placement (if not shipped). After dispatch, cancellation is not possible.

7. Shipping Costs for Returns

   • If return is due to TinyTí’s error (wrong/damaged item), we cover pickup charges.

   • For change-of-mind returns, return shipping may be deducted from your refund.

8. Contact & Support

   • Email: contact@tinyti.com